Jordan Daily – The Food and Agriculture Organization (FAO) and Ministry of Agriculture (MoA) have launched today a project aimed at enhancing the efficiency of decentralized agricultural departments across the country.
The initiative, titled “Enhancement of the Efficient Response of Decentralized Agricultural Departments in Jordan,” seeks to improve service quality and response times in the agricultural sector.
The project, which will conclude in October 2025, is fully funded by the FAO. It includes a comprehensive capacity-building program for veterinarians, paravets, extensionists, agricultural engineers, and MoA staff who interact directly with farmers. The goal is to ensure high-quality service provision and customer satisfaction.
At the project’s inception workshop, held under the patronage of Minister of Agriculture Eng. Khaled Hnaifat, stakeholders and project partners were briefed on the scope, implementation strategy, and work plan. Representatives from the Ministry of Environment and other government partners also attended.
Minister Hnaifat emphasized the need for a supportive business environment to develop the agricultural sector and serve farmers effectively. “Achieving the implementation of projects and activities that serve the agricultural sector requires updating the tools used by service providers in various regions,” he said.
FAO Representative in Jordan, Eng. Nabil Assaf, highlighted the alignment of the project with the Ministry’s goals to improve service delivery. “The project will enhance the Ministry of Agriculture’s capacity to effectively respond to the needs of service recipients by implementing a comprehensive capacity-building program for public-facing employees and strengthening the necessary infrastructure,” Assaf said.
He also noted the importance of using customer feedback tools to ensure continuous improvement based on recipient data.
The initiative aims to strengthen the infrastructure of service provision in decentralized agricultural departments, ensuring that personnel are well-trained and equipped to meet the sector’s demands. Customer satisfaction tools will be employed to evaluate service quality and timeliness, providing decision-makers with actionable insights to improve service delivery.
