By : JD
Jordan Daily – JoAcademy, Jordan’s leading e-learning platform, has partnered with global communications firm Truecaller to enhance its engagement with students and parents through verified and transparent communication.
The collaboration integrates Truecaller’s Customer Experience Solution into JoAcademy’s outreach efforts, enabling verified calls with branded identity and localized features in Arabic. The goal is to reduce confusion around unidentified calls and improve the quality of student interactions, Truecaller said in a statement.
“Trust and clarity in communication are essential pillars of a successful learning experience,” said Alaa Jarrar, CEO of JoAcademy.”Our partnership with Truecaller for Business reflects this commitment, allowing us to connect with students and parents in a more effective and transparent way.”
Under the partnership, JoAcademy has implemented several Truecaller features, including Business Caller ID with verified branding in Arabic, Call Reason to communicate the intent of each call upfront, and Video Caller ID for personalized and branded call visuals. The “Call Me Back” feature allows students to schedule a callback, while the User Feedback tool helps the platform collect real-time input to refine service delivery.
“JoAcademy represents a new wave of digital-first education brands in Jordan, reimagining the student communication experience. By combining Business identity, localised context, and customer experience capabilities such as video caller ID and call me back, they’re turning everyday conversations into opportunities that empower richer, more engaging communication,” said Priyam Bose, Global Head of GTM and Developer Products at Truecaller.
Truecaller’s business solutions are used by over 2,500 companies worldwide to enhance trust and efficiency in communication. JoAcademy’s adoption of these tools marks a significant step in its mission to improve digital education and student experience in Jordan.
